Before conducting any business with our company, please familiarise yourself with our Terms and Conditions below.
1. DEFINITIONS
1.1	Company: Enzo Commercial Solutions Ltd, Garthmyl, Wistaston Green Road, Crewe, Cheshire CW2 8SA. An England and Wales registered company.
1.2	Customer: The person, firm or company who purchase the Goods from the Company.
1.3	Goods: Any products, machinery, equipment or services to be supplied to the Customer by the Company.
2. GENERAL
2.1	These conditions of sale shall apply to all purchases of Goods by the Customer from the Company and will override any conditions that the Customer may refer to. These conditions will supersede any previous versions detailed by the Company.
2.2	It is deemed conclusive evidence that the Customer agrees to these conditions once an order has been placed and the payment has been received in full by the Company.
2.3	Any amendments or variations to these conditions shall be inapplicable unless they are agreed in writing by both the Company and the Customer.
2.4	The Company refuses the right to accept any order. Automated Order Acknowledgement E-mails do not constitute a binding contract of sale nor acceptance of an order.
2.5	An order will only be accepted by the Company when payment has been received in full for the Goods. The order will only be accepted by the Company when the Company sends to the Customer an E-mail confirming that is has accepted the order. Until the Customer receives that E-mail there will not be a binding contract between the Company and the Customer. The Company reserves the right to cancel the order at anytime without prior warning to the Customer.
3. DESCRIPTION
3.1	The Company makes every effort to ensure that descriptions, photographs and technical specifications contained within catalogues and advertisements are correct, however they do not constitute a sale by description.
4. GUARANTEE
4.1	All Goods supplied by the Company will carry a full 12 months warranty save for any electrical components and this will commence from the delivery date and will conform with the Sale of Goods Act 1994.
4.2	The company accepts no liability for any defect or failure of the Goods which arises from wilful damage, misuse or negligence by the Customer or any third party.
4.3	Failure to follow the manufacturers instructions, follow current Health and Safety Legislation or any alteration or repair to the Goods by a body not authorised to do so by the Company will result in the immediate invalidation of the warranty.
4.4	The Goods should only be used for the purpose for which they were originally designed.
4.5	The Company reserves the right to carry out any work under warranty during normal working hours which are defined as Monday to Friday between 0900hrs and 1700hrs. If the Customer requests repair work outside of these defined working times then premium rates will apply. Such rates are available upon request by the Customer.
4.6	If the Company undertakes work on Goods which are thought to be under warranty but the Customer is later observed to have breached clauses 4.2 or 4.3, the Customer is bound to pay the full cost of the work to the Company inclusive of any travelling expenses within 7 days of production of an invoice by the Company to the Customer.
4.7	Except in the case of death or personal injury caused by the Company’s negligence, the Company will not be liable for any financial or monetary loss (loss of profit or otherwise) or any other claims for compensation.
5. PRICE & VAT
5.1	Quotations and prices will be quoted at the current price on the date of order and the Company reserves the right to revise prices in the catalogue without notice.
5.2	All prices are exclusive of VAT and other sales taxes. The price does not include delivery costs unless stated differently.
5.3	Those Goods which are exempt of delivery costs only apply to distribution to the UK mainland. Any carriage costs incurred by the Company for the distribution of Goods not exempt of delivery charges will be charged to the Customer. Such rates are available upon request by the Customer.
5.4	Delivery outside of UK mainland will incur additional charges.
5.5	The goods will only be dispatched following receipt of cleared funds.
5.6	All prices are exclusive of on site training unless otherwise stipulated. Where on site training is provided, this is limited to one working day between 0900hrs to 1700hrs. A working day constitutes a day during the week from Monday to Friday. If the Company is required to attend the Customers premises for additional training requirements, this is charged at £20 per hour plus any additional travelling expenses. A minimum charge of £100 applies.
5.7	Payment by company credit cards and American Express will incur a 2% surcharge. Payment by all other credit cards will incur a 1.5% surcharge.
6. DELIVERY
6.1	The delivery timeframe for the Goods is an estimate. Whilst every effort will be made to adhere to these timeframes, the Company accepts no liability for any losses, costs, damages or expenses, however arising, suffered by the Customer or any other person or company should the delivery lead time not be met.
6.2	The Company will deliver as close as possible to the Customers preferred delivery destination as a safe access route permits.
6.3	The Customer shall make all necessary arrangements to take delivery of the Goods when they are tendered for delivery.
6.4	All carriage costs incurred by the Company will be paid by the Customer in the event of a failure to accept delivery.
6.5	If the Goods are accepted from the carrier without the Customer first checking or signed for ‘unexamined’, no claim whatsoever can be accepted by the Company. It is the Customer’s responsibility to inspect the Goods immediately on delivery. The Company accepts no liability for damage caused during the off loading process.
6.6	Claims for damaged Goods on delivery will not be considered unless both the Company and the carrier are given immediate notice by telephone within 24 hours of receipt of the Goods. A followed written report must be submitted to both the Company and the carrier stating the damages and defects of the Goods received within seven days of receipt of the Goods.
6.7	Any Goods for which the Customer makes a claim must be preserved by the Customer in the delivered state at the Customer’s risk for a period of fourteen days from the date of notification in order to enable a Company representative or one of the Company’s agents to inspect the Goods.
6.8	A breach of any of these conditions will debar the Customer from making any claims.
6.9	The Company will not accept responsibility for any damage incurred as a result of the Customer moving the Goods within their premises.
6.10	Risk in the goods shall pass to the Customer when the Goods are delivered to or collected by the Customer or its acting agent.
7. RETURNS POLICY
7.1	The Customer has the right to return the Goods at their own cost within 14 working days from the day the Goods are received by the Customer.
7.2	Any Goods returned must be unused and as new, in their original packaging and with all supplemental items including instruction manuals.
7.3	If the Customer cancels an order after the Goods have been dispatched or returns the Goods, the Company reserves the right to implement a restocking charge of 25% of the total order cost plus any carriage costs incurred.
7.4	If the Company has to replace any lost manuals or packaging, the cost of this will become payable by the Customer.
7.5	No Goods returned to the Company will be accepted without prior written agreement.
7.6	The Customer must arrange full cover insurance with the carrier when returning the Goods to cover any possible damage or loss in transit.
7.7	The Customer accepts full responsibility for the return of the Goods to the Company in a safe manner and is responsible for the Goods being returned in accordance with clause 7.2.
7.8	Under no circumstances can the Customer cancel an order or return Goods of a bespoke nature.
8. FORCE MAJEURE
8.1	The Company will not be under any liability whatsoever for non performance of its obligation in whole or part and reserves the right to defer the delivery date or to cancel the order due to circumstances outside the reasonable control of the Company including but without limitation, acts of God, war or national emergency, governmental actions, acts of terrorism, protests, riots or other such civil commotion, fire, flood or other acts of nature, strikes or similar labour disputes or any acts affecting carriers.
9. GOVERNING LAW
9.1	The terms and conditions of sale shall in all respects be governed by the laws of England and Wales.
9.2	The Company and the Customer agree to submit to the exclusive jurisdiction of the English Courts.